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Privacy Policy

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1. Introduction

Tridon Garage Ltd (“we”, “us”, “our”) are committed to protecting your privacy under UK GDPR. This policy sets out how we collect, use, store, and share your personal information when you visit our website or contact our garage.
 

2. Data Controller

Tridon Garage Ltd
Unit 2B, Longton Industrial Estate, Weston-super-Mare, North Somerset, BS23 3YB
Phone: 01934 647810 · Email: tridongarage@gmail.com
Established 2022 to serve the local community.
 

3. Personal Data We Collect

  • Contact enquiries: name, email, phone number, vehicle details, and message content submitted via our site or contact methods

  • Service communications: phone or email exchanges related to MOTs, servicing, repairs, welding, diagnostics, courtesy cars, etc.

  • Website analytics: anonymised IP address, device/browser type, pages viewed, session duration via essential and performance cookies. No advertising or profiling cookies are used.
     

4. How We Use Your Data

We use it to:

  • Provide quotes, schedule and complete vehicle services (MOT prep, repairs, diagnostics, welding, suspension work, air‑con services)

  • Communicate booking confirmations, service updates, and follow‑ups

  • Enhance our website and customer service experience via anonymised analytics

  • Fulfill legal, financial, warranty, and audit obligations
     

5. Legal Basis for Processing

  • Contractual necessity: to perform the services you request

  • Legitimate interests: to operate and improve our business and digital presence

  • Consent: where explicitly given for marketing or follow‑up communications

  • Legal obligation: to retain records for statutory purposes (e.g. VAT, warranties)

6. Data Sharing

We do not sell or rent personal data. It may be shared with:

  • Service providers (hosting, email, analytics tools) under data-processing agreements

  • Legal or regulatory authorities, when lawfully required

7. Cookies & Tracking

  • Essential cookies: support contact forms and site navigation

  • Performance cookies: enable anonymised analytics (e.g. Google Analytics)
    No third-party advertising or profiling cookies are used

8. Data Retention

  • Enquiry and service records: retained for up to 7 years in line with legal/compliance requirements

  • Website analytics: session logs deleted within 24 months; aggregated analytics retained as required

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, delete, or restrict your personal data

  • Withdraw consent or object to processing

  • Request portability of your data
    Contact us via phone or email to exercise your rights. You may also lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, and controlled access. While we strive to protect your data, no system is completely fail‑safe.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

This policy may be updated occasionally. The Effective Date will indicate any changes. Continued use of our website implies acceptance.

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